Community Guidelines

Speak to others the way you'd want to be spoken to on your hardest day. Disagreement is okay — unkindness is not. Critique ideas, never people.

• Celebrate wins big and small. A first shower after birth deserves the same cheer as a milestone.
• Reach back when someone reaches out. A simple "I see you" goes further than you know.
• Sarcasm and dismissiveness do not belong here — even when they feel mild to you, they may land hard on someone already struggling.

You are not anyone's doctor, therapist, or lactation consultant — and that's okay. The most powerful thing you can offer here is your own honest experience.

• Share freely — but frame it as your experience, not a prescription for others.
• No diagnosing, prescribing medication suggestions, or overriding another member's medical advice.
• Phrases like "this worked for me" or "you might ask your provider about..." are always welcome.
• If someone is clearly in distress, share crisis resources (see Section 8) before offering advice.

What is shared in The Village stays in The Village. Protecting each other's privacy is one of the most important ways we keep this space safe.

• Never share another member's name, photo, or personal story outside The Village.
• Anonymous posts stay anonymous. Do not attempt to identify who is behind one.
• Do not screenshot or share posts from The Village — even with good intentions.
• You control your own story. Share only what you are comfortable with, knowing it may be seen by other members.

Every birth story, every family structure, and every parenting choice is welcome here. We do not rank or compare experiences.

• All birth experiences are valid — vaginal, C-section, medicated, unmedicated, planned, unplanned.
• All feeding choices are valid. The Village is not the place for feeding debates.
• All family structures, relationship statuses, and parenting philosophies are welcome.
• No judgment based on race, religion, sexuality, body size, age, income, or parenting style.

The following content will be removed and may result in account action:

• Harassment, bullying, or targeted attacks on any member.
• Hate speech, slurs, or discriminatory language of any kind.
• Spam, self-promotion, affiliate links, or unsolicited product recommendations.
• Medical misinformation that could put a mother or baby at risk.
• Graphic descriptions of self-harm or explicit content that could re-traumatize.
• Content involving or directed at minors in any inappropriate context.

If a post or reply makes you uncomfortable or concerns you, the right move is to report it — not to respond publicly or call the person out in the feed.

• Use the report button on any post or reply. Reports go directly to the Surna Care moderation team.
• Reports are confidential — the person you report will not know you filed one.
• Retaliating against someone who reported you is itself a violation of these guidelines.
• Mass-reporting in bad faith (attempting to silence someone you disagree with) is a violation.
• When in doubt, report and step away. We will handle it.

We enforce these guidelines to protect the community, not to punish anyone. We apply judgment, not automation.

• Content that violates these guidelines will be removed without prior notice.
• First violations may result in a warning depending on severity.
• Repeated violations or single severe offenses (hate speech, harassment) result in account suspension.
• We err on the side of protecting the community's safety over preserving any individual post.
• If you believe a removal was a mistake, contact us at support@surnacare.com — we will review it.

If you believe someone is in immediate danger, or if you are in crisis yourself, please reach out to one of these resources. The Village community cares — and so do we.